Terms and Conditions
Terms & Conditions of Hire
& Conditions may be revised at any time.
Terms & Conditions of HireThe short stay apartments
in Warrington are operated by Tickabox Solutions Limited
acting as a disclosed agent on behalf of the landlord.
Any reference to either “us”, “our” or “we” in
these Terms and
Conditions of Hire refers to Tickabox Solutions Limited.
So that you understand the basis of the contract between you and the landlord
you book your accommodation we have laid out, as clearly as possible, the
terms and conditions on which your booking
is made. Nothing in these Terms
and Conditions affects your normal statutory rights.
The term ‘Short Stay Apartment’
means the following:- A fully furnished and
equipped apartment, accessed by corridors, stairwells and
any common parts of
the building, inclusive of all utility bills, Council Tax, TV licence, Broadband
(when installed), and an optional cleaning service including
a linen and towel change can be
arrranged (additional charge applies)
1. Scope1.1 Your stay in the Apartment
is not intended to confer exclusive
possession on either the Client or Guest nor to create the relationship of landlord
and tenant between the landlord and either the Client or the Guest. Neither the
Client or the Guest will be
entitled to any tenancy, or any assured shorthold or
assured tenancy, or to any statutory protection under the Housing
Act 1988, or to
any other statutory security of tenure now or upon the determination of this Agreement
2. Agreement for Occupation2.1 Tickabox Solutions Limited permits the Client to occupy the property, such
by the Guest personally only and to use the landlord’s furniture and effects for
You must be 18 years old or over when you book your accommodation. Your booking is made as a consumer and you acknowledge
that no liability can be
accepted for any business losses suffered or incurred by you.
2.3 We will send you a
written confirmation as soon as possible showing your
booking details and the balance of payment due to us. The
issue of our written confirmation of your booking means we enter into a contract with you that is subject to these Terms
and Conditions of Hire. On receipt of our written confirmation you must check the details carefully and if anything
is not correct
you should tell us immediately.
2.3 We reserve the right to refuse to accept any booking prior to the issue of our
written confirmation for whatever reason.
2.4 You may arrive at your accommodation after 3pm on the start day of your
and, unless otherwise agreed, you must leave by 10am on the last day.
If you fail to arrive by midday on the day
after the start date and do not advise
us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase
your length of stay then we will do everything
possible subject to the availability of accommodation to find something
for you. It must be borne in mind that this may not be possible.
3.1 The Client will pay to Tickabox Solutions Limited:-
for your Accommodation
3.1.1 Cleared funds must be received by us 7 days prior to your arrival date.
you book less than 7 days before your arrival date then the total cost of the accommodation will become payable immediately
in full. All prices advised to you are inclusive of booking fees and charges. In addition to the full cost of your
a deposit will be taken to cover damages or losses. The balance of the deposit will
be returned within 7
days of departure once the apartment inventory and
condition has been checked.
phones are installed in the apartments as it is assumed that clients /
guests will have mobile phones. A line maybe
connected for broadband purposes
only. If the line is misused for calls without authorisation all charges will be
invoiced to the client.
3.1.3 If the Client fails to pay Tickabox Solutions Limited any sums that are payable under
this agreement when due, the Client will pay Tickabox Solutions Limited, on demand, interest on the unpaid sum in accordance
with the Late Payment of Commercial Debts (Interest)
Act 1998 (as amended) from the date payment is due until Tickabox Solutions Limited receives payment in full cleared funds both before and
after any judgement.
4. Cancellation or Changes to your booking
In the unlikely event we have to cancel or make a change to your
accommodation we will use all reasonable efforts to
contact you as soon as
possible to explain what has happened and to inform you of the cancellation or
If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as
cancelled and we will refund
any money you have paid to us within 7 days of any cancellation.
4.2 We shall not be liable
for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these
“force majeure” means any event which could not have been reasonably avoided,
by us or
the consequences could not have been reasonably avoided, by us even
with the exercise of all due care. Such events
may include war or threat of war,
civil strife, terrorist activity, industrial dispute, natural or man made disaster,
fire, adverse weather conditions and all similar events outside our control.
5. Death, Personal
Injury or Loss of Property5.1 We shall have no liability to you for the death or personal injury to you or any members of
your party unless this results from an act or omission on our part.
5.2 You must take all necessary steps to safeguard your personal property and
accept no liability to you in respect of damage to, or loss of, such property
unless caused by negligence on our part.
Cars and their contents are left in the allocated car-park at the owners risk. Please ensure that cars are locked and
possessions are left out of sight.
6. Keys6.1 Unless otherwise agreed, Tickabox
Solutions Limited will issue to the Client or Guest one set
of keys to the property. If at any time the Client
or Guest loses the keys, they
must notify us as soon as possible and we will replace them at a cost to the Client
or Guest of £50.00 per set of keys.
6.2 If, between the hours of 10pm and 8am the Guest locks him or herself out of
the Property and requires the assistance of Tickabox Solutions Limited to re-enter the Property, Tickabox Solutions
Limited reserves the right to charge a £50.00 administration fee (which if not
paid to Tickabox Solutiond
Limited or representative on demand may be invoiced to the Client).
6.3 Tickabox Solutions Limited on behalf of the landlord will retain keys to the
Property and will access the Property to
provide the services set out in the Agreement and any necessary maintenance
and also to inspect the Property and carry out repairs to the structure, roof,
exterior or any services, appliances
or equipment therein. We reserve the right
to enter the Property at any reasonable time during your stay for essential
maintenance or if we suspect damage has been caused or any emergency.
We will make reasonable efforts to
contact you before entering the property.
7. Client’s Obligations7.1 The Client will guarantee
that any guest will :-
7.1.1 Not keep any animals, insects, birds or reptiles in the Property.
7.1.2 Not to do or permit any act that
would make any insurance policy on the Property void or which may increase the premium.
7.1.3 Not do anything that may cause a nuisance
or annoyance to Tickabox Solutions Limited or
to any other occupier or guests of adjoining properties or do
anything at the
Property that is illegal or immoral.
7.1.4 Ensure that at the end of this Agreement the Property is cleared of the
guest’s effects and left in good repair and clean condition and make good, pay for
the repair or replace
all such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged or destroyed except
for reasonable wear and tear excluding matters covered by insurance.
7.1.5 Use the Property for residential purposes only and not for any business use.
Not make any alterations to the Property.
7.1.7 Indemnify and keep the landlord fully and effectively indemnified against all
losses, claims, demands, actions, proceedings, damages, costs or expenses or
other liability or right arising in any
way from this Agreement.
7.1.8 Not assign, underlet, sub-licence, charge or part with possession of whole
or any part of the
property, take in lodgers or share occupation of the Property
with any person in any way.
7.1.9 Not sell, loan, charge or otherwise dispose
of or part with possession of any
of the contents located at the Property including without limitation the landlords
furniture and effects.
7.1.10 Not hang on the outside of the Property any flower pot or similar object or
any clothes or other
Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the
property or allow them to overflow.
7.1.12 Not leave the entrance door or windows to the Property open but to
ensure that all
door and window locks are properly engaged at all times.
7.1.13 Not change any lock to the Property or have any duplicate keys made.
7.1.14 To report any plumbing
or electrical problem to Tickabox Solutions Limited and to desist
from attempting to remedy such problem on
To maintain properly insured to their full replacement value all of the
Client’s and/or guest’s personal
property which is kept either at the Property or
on the guest’s person.
7.1.16 To use all equipment provided at the
Property strictly in accordance with
its operating instructions and not for any purpose other than its intended use.
Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third
To ensure that the number of people occupying the property does not at
any time exceed the maximum number of permitted
occupants as set out in the booking.
7.1.19 To use any cleaning products, liquids, tablets strictly in accordance with
their usage instructions and to ensure that such products are kept out of reach of children. Tickabox Solutions Limited accepts
no liability for mis-use of products supplied.
8. Termination of
this Agreement8.1 This Agreement may be ended by Tickabox Solutions Limited without notice:-
8.1.1 If the Accommodation
Fee is not paid on the Payment Day or if the Client is
in breach of any of the Conditions and/or
8.1.2 If the Client becomes
bankrupt, has an administration order made against
him or her or has a judgement enforced or entered against him or
Tickabox Solutions Limited may also terminate this Agreement at any time on giving the
Client written notice.
The Client will at the end of the Accommodation period return to Tickabox Solutions Limited all keys to the Property
and give Tickabox Solutions Limited vacant possession of the Property.
If you cancel your Booking9.1 Any cancellation must be notified to us in writing. The day we receive your written
notification of cancellation is the date on which your booking is cancelled.
A cancellation charge will be payable,
based on the number of days before the
booking start date that we received your cancellation, as shown below:-
No. of days Before Start
of Booking 15- 28. Amount Payable 25%
No. of Days Before Start of Booking: 8 – 14. Amount Payable: 50%
No. of Days Before Start
of Booking: 7 or less. Amount Payable: 100%
The cancellation charges will be capped to one month’s rental.
9.2 Tickabox Solutions Limited may,
at their own discretion, waive rights to cancellation fees.
10. Complaints10.1 All complaints should
be notified in writing as soon as possible to Tickabox Solutions Limited at the company registered address who will
endeavor to resolve any problems promptly.
11. Law11.1 These Conditions and
terms of contract and all matters arising there from
are subject to the law of England and Wales and in the event of
dispute, you will
be subject to the exclusive jurisdiction of the courts of England and Wales.
12.Your RightsYour statutory rights are not affected by anything contained within these Terms
How to PayPayment can be made by:
PayPal (3.9% charge applies)
BACS Transfer (account details on the invoice)
Company cheque or bankers draft
Early DepartureIn the event that a guest needs to check out prior to the agreed departure date,
we reserve the right to charge a cancellation fee. This fee will be no more than 2 weeks rental charge. If the early check
out has shortened the stay to less than 4 weeks any long stay discount no longer applies therefore the client will be
invoiced for the difference in rate for the period of the stay.
Arrival and DepartureApartments are reserved
from 3pm on the arrival date to 10am on date of departure.
For and on behalf of the Client/Guest
For and on behalf of the landlord